| FREQUENTLY ASKED QUESTIONS |
| 1. |
Q: |
How long will delivery take? |
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A: |
Order turnaround is usually within 24 hours. Goods are
dispatched per Post or Courier (depending on size and weight) within
Australia, Air Mail overseas. In Australia, goods will usually arrive
within 7 days; USA and other destinations allow 14 days for delivery. |
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| 2. |
Q: |
How long are the products guaranteed for? |
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A: |
Except for KOSS products, which carry a LIFETIME warranty,
all our products are warranted for a period of 3 month. |
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| 3. |
Q: |
How much does delivery cost? |
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A: |
AUSTRALIA: |
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Free delivery of all products anywhere |
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REST OF WORLD: |
Styli: |
Free delivery any destination. |
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Hi-Fi Furniture: |
Please contact us for a quote |
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All other products: |
Add AUS$ 10.00 per shipment (approx. USD$8.00) |
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| 4. |
Q: |
Can I cancel my order after placing it? |
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A: |
As we usually despatch orders within 24 hours of receipt,
orders cannot be cancelled. |
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| 5. |
Q: |
Can I get a refund if I am not happy with the product? |
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A: |
Yes, provided the goods are returned prepaid and still
in original condition with packaging intact. |
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| 6. |
Q: |
What do I do if the goods received are not what I
ordered or have been damaged in transit? |
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A: |
Simply notify us via e-mail and we will arrange for
a replacement to be sent. |
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| 7. |
Q: |
How secure is the shopping cart? |
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A: |
This site uses Secure Socket Layer (SSL) encryption technology. This technology encrypts the information sent from your computer to our server so that nobody can decode it, intercept it or read it.
So that you are aware that a site is secure, look for the padlock icon in the bottom corner of your browser window when you are submitting your order on the Secure Order page. This tells you that any information you may send is secure. |
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| 8. |
Q: |
Will my details be kept secure and confidential? |
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A: |
Absolutely. None of your personal details will be passed
on to 3rd parties. |
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| For further information please e-mail us at sales@soundring.com.au. You can also phone us on +61 2 4328 1108. |
